Thursday, 21 November 2019


Some events you can control, some you cannot. How and what employees communicate on the job affects your profits substantially. Creative and constructive dialog best serves your interest and money. Unproductive chatter can slowly erode your profits. Take a peak at our LOST TIME CHART and see for yourself. What can 10 minutes of non-productive talk cost your company by year end?

The Verbal Confrontation Skills Training Program (HVC) empowers you with proven skills to verbally confront others and address issues. The Program uses respectful and intuitive techniques. It provides a dynamic communication psychological protocol that prompts you to coach others towards resolution of the issue.

Can you identify an issue and face it creatively--without fear? If not, you need to learn these skills! Your success depends on them. The HVC Program, based on the book Handling Verbal Confrontation, shows how you can verbally address issues, and face others successfully, creating a "Win-Win-Win" outcome. The third "Win" is the relationship, which holds the key dynamic attributes to sustain the purpose of the relationship.

Verbal Confrontation Skills are integral tools in sales, negotiation, and conflict resolution. They belong to the inner tactical strategy-- the core process, if you will--of facing yourself, facing the issue, and facing the other person.



"Handling Verbal Confrontation is an excellent communication resource that is practical, effective, and invaluable .... The book is an outstanding classic for peacemaking in the 21st Century."

--Angeles Arrien, Cultural Anthropologist
Author of Four-Fold Way and Working Together

"Dr. Gerard has written an accurate and helpful book about how to communicate with people. It is a must for those who want to be effective in the workplace. Read it and make the ideas work for you."
--Dr. Drea Zigarmi,
Coauthor along with Ken Blanchard:
Leadership and the One Minute Manager

Dr. Robert V. Gerard |  PO Box 2927,   Binghamton, New York 13902,  607-724-2438
Contact e-mail:


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